The Complete Package

 The Complete Package

Vista Packaging and Logistics has expanded to fit the many needs of its customersKevin Michell After starting in Jay and Martha Cahall’s family home in Columbus, Vista Packaging and Logistics now has four facilities spread among Columbus, Cincinnati and Hebron, Kentucky. That’s just one signifier of the family-owned company’s growth since its founding in 1985.

Vista began by offering packaging solutions for area manufacturers and has now expanded its service offerings to include everything packaging related—from kitting and assembly to shrink sleeving and wrapping—as well as custom in-house design, warehousing and logistics for customer shipments. In its first decade of operations, Vista grew to a workforce of 25 employees; now, the company has over 200 in permanent positions and nearly as many more temporary workers to assist during busy seasons or as needed.

Greater people power is an asset that puts Vista’s customers at ease, explains Jim Stein, who oversees quality and inventory control as well as ISO standards, IT and human resources.

“Part of what we do for our customers that they appreciate is that we take the hassle and challenges of responding to that labor market fluctuation,” Stein says. That eliminates client stress and allows them to simply request what they need and let Vista handle the execution.

That customer confidence is bolstered by the Columbus facility’s ISO 9001 certification, which it renewed to meet 2015 standards last summer. The globally recognized ISO standard for quality management signifies to potential and existing clients that day-to-day operations are well under control and outcomes are reliably delivered.

“It also means as you go to expand and grow your business,” Stein points out, “you have a methodology of how you do that, and how you set up new facilities so that you’re ready to go when you turn the lights on.” That has been crucial to Vista’s continued regional expansion.

“That also opens the door for us to work with larger, more complicated organizations because they know we’re ready to handle that,” says Stein. With the multiyear process of renewing Columbus’ ISO certification accomplished, Stein and Vista now look to do the same for the Hebron facility.

The Hebron location is Vista’s newest addition, something Stein oversaw when he started with the company about five years ago. Customer demand for a presence on the south side of the Ohio River led to the company purchasing a building with over 200,000 square feet of warehousing and production space. Combined with the Cincinnati facility and two Columbus locations, Vista owns nearly 1 million square feet of space for its business needs.

But in the midst of this growth, it can be easy to overlook how carefully Vista has expanded its operations. The company has taken time to identify good opportunities in offerings adjacent to its core services and adapts quickly when customers request something. Whether it’s temporary mass warehousing for a client undergoing renovations or adding the capability to handle electronic data interchange transactions, Vista Packaging and Logistics continues to demonstrate adaptability and develop multiyear relationships with customers that set both up for a profitable future.